iCOMM Media & Tech, Jsc

DEFENSE AND SECURITY

AI-powered technology ecosystem designed for cyberspace monitoring, data analysis across image, audio, and text sources, legal assessment, link analysis, and automation of digital operations. It enhances intelligence, management, and decision-making capabilities for government and security organizations.

• OSINT Solution: Multi-layered cyberspace monitoring across all three network layers.
• BarrelEyes: Large-scale visual intelligence system for identifying characteristics of subjects, vehicles, objects, and more.
• SMAReporT: AI-powered multilingual automatic reporting system, similar to ChatGPT.
• ICVBPT: Legal conflict and compliance assessment system that evaluates violations against State-issued laws and internal organizational regulations.
• AIAssistant: AI virtual assistant platform tailored for government agencies.
• Profiling: Cross-platform subject data analysis system.
• Link Analysis: Network and relationship analysis tool to uncover individuals and entities behind organized groups or cyber-attacks.
• Virtual Barrack: AI-driven system for automating reconnaissance, cross-platform infiltration, and cognitive warfare operations.

BRAND & COMMUNICATIONS MANAGEMENT

Leverages AI to help enterprises monitor brand reputation, track competitors, analyze market trends, and detect communication crises. It provides real-time insights and automated tools to enhance brand health and support data-driven decision-making.

• Designed for corporations and enterprises to manage brand communication and monitor competitor activities.
• Data-driven analysis and forecasting of market trends and public sentiment.
• Supports real-time media monitoring, crisis detection and response, including source tracing of disinformation or crisis origins.
• Accelerates improvements in brand health metrics through actionable intelligence and automated insights.

MARKETING & SALES PERFORMANCE

End-to-end support for marketing campaigns across all stages. Powered by automation, it helps identify and engage potential customers, boost conversion rates, and extract large-scale advertising data to optimize campaign performance and strategic decisions.

• A comprehensive solution suite supporting full-funnel marketing campaigns—Before, During, and After.
• Empowered by automation, the system identifies and engages potential customers to maximize conversion rates.
• Enables large-scale tracking and extraction of online advertising campaign data to optimize performance and decision-making.

OMNICHANNEL CUSTOMER MANAGEMENT & ENGAGEMENT

Unify customer care, performance evaluation, and data integration across all channels—social media, call centers, and branches—enabling seamless service delivery and comprehensive customer insights on a single platform.

• SocialCare: Deliver seamless omnichannel customer care on a unified platform.
• ICCRating: Evaluate customer service and telesales performance through intelligent call and agent quality assessments.
• Customer360: Provide a holistic customer engagement experience, integrating comprehensive customer data across online/offline touchpoints – from social media/call centers/physical branches.

VOICE ANALYTICS SOLUTIONS

AI-powered tools for call quality assessment, agent performance evaluation, and voice-based customer identification using Speech-to-Text and biometrics—enhancing automation and intelligence in customer service and telesales operations.

• ICCRating: Solutions for evaluating agent performance and call quality in customer service and sales, featuring call recording analysis and integrated Callbot support.
• ICCVoiceID: Speech-to-Text and voice biometrics solutions for customer and Callbot identification and verification.

IMAGE & VIDEO ANALYTICS SOLUTIONS

Enhance security, improve customer understanding, and optimize logistics and retail management across both public and private sectors.

• OCR: Solutions for detecting, recognizing, and analyzing visual content to enable document digitization, eKYC, automation of business processes, and knowledge extraction.
• AI-CAMERA: Vision-based intelligence serving security and Smart City applications, enhancing household safety, optimizing customer evaluation for businesses, and automating logistics and retail chain management.

LARGE-SCALE MULTIDIMENSIONAL DATA INTEGRATION

Empowers organizations to unify fragmented data across platforms, enabling smarter operations and faster decision-making.

• Business Data Platform: Seamlessly integrates cross-platform data to support all business operations and decision-making processes.
• Customer 360 | Omni-channel CS | Fusion Center: Empowering unified insights.

INFORMATION SECURITY SOLUTIONS

Combining threat intelligence, vulnerability assessment, and advanced protection measures, the solution ensures a secure and resilient digital environment for businesses.

• Threat Intelligence and Penetration Testing.
• Brand impersonation and violation detection.
• Data leak prevention and protection of enterprise-owned information and digital assets.
• ICLEAK: Monitoring document leakage in cyberspace.

FINTECH SOLUTIONS

• Customer evaluation and risk assessment powered by advanced Credit Scoring models.
• Designed for Banking, Insurance, and Financial Services to enable real-time risk monitoring and data-driven decision-making.

MEDIA & INFORMATION TECHNOLOGY SOLUTIONS

A comprehensive suite of AI-powered systems designed to support regulatory, operational, and analytical needs in the media and communications sector.

• Multi-format media archiving system (text/audio/visual).
• AI-driven system for detecting and handling violations in online news and digital platforms.
• Cross-platform advertising violation detection and enforcement system.
• TV content acceptance and order validation system.
• Automated AI-based reporting and synthesis platform.
• Centralized game violation management system: unlicensed operations, virtual goods, content compliance.
• Integrated camera management system for operational and investigative use.
• Intelligent CMS platforms for digital journalism.
• Fully customizable and on-demand development systems.

DIGITIZATION – KNOWLEDGE MANAGEMENT – AI FOR TEXTUAL DATA SOLUTIONS

• A legal document auditing system that cross-references organizational documents with national legal frameworks (Laws, Decrees, Circulars) and internal regulations.
• End-to-end digitization and knowledge integration solution that unifies and leverages enterprise-wide data sources—documents, databases, videos, images, operational systems, and LGSP data hubs.
• AI-powered solutions for enterprise knowledge management and automated report generation.
• InteLIB: Dynamic AI system which is designed specifically for large-scale data corpus solutions.

DIGITAL TRANSFORMATION & ENTERPRISE MANAGEMENT SOLUTIONS

Comprehensive technology suite for enterprise digitization and operational excellence, including:

• CRM, Loyalty, Marketing Automation, CDP, AI Chatbot: Enhance customer engagement, retention, and personalized marketing at scale.
• ERP, Warehouse, Logistics, Asset Management: Streamline supply chain operations and resource management.
• HRM, Timekeeping, Attendance, Project Management, Recruitment, Event Management: Optimize workforce administration and internal processes through intelligent automation.

ADVERTISING & COMMUNICATIONS SOLUTIONS

• Online advertising across mobile and internet platforms
• Video production and event photography
• Congnghe.vn: Digital media publishing.
• Socialbeat.vn: Market and competitor research, marketing/PR campaign support, and crisis management.

MOBILE PLATFORM-BASED SERVICES

Comprehensive technology suite for enterprise digitization and operational excellence, including:

• FlexDistro: Flexible Mobile Content Distributing Platform
• Mobile apps and games: Nearly 20 games published on Google Play and the App Store
• Value-added services (VAS): VOlympic, VNMStore, and more.